Frequently asked questions

Yes, entirely. Carole pours every candle in small batches in our workshop in Wallonia. No production line, no subcontracting.

That is also why no two candles are ever quite the same: the surface, the shade and the way the fragrance settles vary slightly from one pour to the next.

A 100% plant-based blend we developed for K°ROL. No paraffin, no animal wax.

It's a deliberate choice. The wax keeps its natural, slightly creamy shade.

Colourants add nothing to the fragrance or the burn quality — they only hide the material. With us, colour comes from the container, the dried flowers and the light of the flame.

From the Grasse region, the historic cradle of French perfumery. We work with houses based there whose fragrances are never tested on animals.

Both, depending on the product: some of our candles have a cotton wick, others a wooden wick.

The cotton wick gives a steady, discreet flame. The wooden wick crackles softly as it burns — the sound of a small fireside that some people love and others prefer to avoid. The information is on each candle's page.

Up to 45 hours for our 280 ml candle.

This assumes the wick is properly cared for. A few simple habits make a real difference — we explain them in The K°ROL Ritual.

Keep your candle away from direct sunlight and heat sources, with the lid on. A candle left behind a sunny window can lose its fragrance and become misshapen.

To preserve its scent, store your candle in a cool, dry place and enjoy it in the months following purchase.

Allow up to 3 working days before dispatch.

Some items are available right away and ship the same or next day. Others need to be poured for you: the wax then needs several hours of rest to set properly, and that step can't be rushed without spoiling the product.

It's the other side of handmade, and we'd rather tell you clearly than promise a timeframe we can't keep.

If your order has a fixed date, write to us at contact@latelierdekrol.be before ordering: we'll tell you honestly what's possible.

Yes, free of charge. Collection is at Carolo Cat, 46 rue de Marcinelle, 6000 Charleroi — where you can also see the range in person and meet a few four-legged residents.

Open Wednesday to Saturday, 11 am to 6 pm.

Choose the pick-up option at checkout: we'll let you know as soon as your order is ready and keep it for a week.

For the launch, we deliver within Belgium only. France and the Netherlands will follow.

If you'd like to order from another country, write to us at contact@latelierdekrol.be and we'll see what's possible.

Delivery costs €5 in Belgium, whatever the amount of your order. Collection from Carolo Cat in Charleroi is free.

Costs are shown before you confirm your order. You never pay an amount you haven't seen first.

Yes! Until 31 December, on our Timeless Collection: buy 2 candles and get a 110 ml mystery candle free, in a scent chosen by our workshop.

From your 2nd candle, simply tick the box in your basket to add it. One gift per order.

Write to us at contact@latelierdekrol.be within 14 days of receipt, with a photo of the parcel and the product. We'll replace it, no questions asked, and return costs are on us.

Glass travels badly if the packaging is careless — that's our responsibility, not yours.

The available payment methods are shown at checkout before you confirm your order.

Write to us as soon as possible at contact@latelierdekrol.be. As long as pouring hasn't started, everything can still be changed. Once the candle has been poured for you, it's no longer possible.

Within 24 hours at the latest. We answer ourselves, not an outsourced service — write to us at contact@latelierdekrol.be.

You have 14 days after receipt to change your mind. You may examine the candle as you would in a shop; however, a candle that has been lit can no longer be resold, and the refund is then reduced in proportion to the loss of value.

Custom and personalised orders cannot be returned: they were made for you. One-of-a-kind pieces from the shop remain covered by the normal right of withdrawal.

Until the whole surface has melted, about one to two hours.

This first burn is decisive: it sets the diameter the candle will return to every time. Blow it out too soon and it will tunnel, wasting the wax left on the sides.

Let it burn longer next time, until the surface levels out again.

If the hollow is already marked, cover the jar with aluminium foil for an hour, leaving an opening in the centre: the trapped heat will melt the edges.

Remove the leftover wax with hot soapy water: the glass cleans easily and can be reused — pen pot, small vase, bathroom storage.

We prefer that to recycling.

Yes, and it's an important part of what we do. Weddings, births, thank-you gifts for clients, end-of-year presents: we adapt the fragrance, size, label and packaging, from a small token to an exceptional gift box.

Everything is explained on our Business & corporate gifts page, where you can also request a quote.

Yes. We work in particular with estate agencies that replace the usual key-handover gift with a candle bearing their name: an object that stays in the new home and carries your brand far longer than a bottle.

Shops, hotels, practices, works councils: the principle is the same. Discover our business offer.

Yes, we print directly on the lids in our workshop.

The requirements depend on your design and quantity: request a quote and we will send you a preview.